Privacy Policy

Who we are Elcox Trading (Company No. 17183890), registered office Unit 3, Halliwell Mill, Bertha Street, Bolton, England, is the data controller for personal data collected through this website.

What We Collect

Contact details submitted via enquiry or contact forms (name, email address, and any message content).
Trade account and order information (business name, registration details, delivery address, order history).
Technical data collected automatically (IP address, browser type, pages visited) via cookies and analytics.

How We Use It

To respond to enquiries and process orders.
To verify trade account eligibility, particularly for controlled products such as Nitrous Oxide, where we are required to confirm legitimate business use before supply.
To meet legal and regulatory obligations, including under the Nitrous Oxide Act 2023.
To send account or order updates, and marketing communications only where you have consented.

Legal Basis

We process personal data on the basis of contract (fulfilling orders), legal obligation (regulatory verification), legitimate interest (fraud prevention, site analytics), and consent (marketing).

Sharing Your data

We share data with couriers and delivery partners, payment processors, and, where legally required, regulatory or law enforcement bodies in connection with controlled-substance compliance. We do not sell personal data to third parties.

Retention & Rights

Data is retained for as long as necessary to fulfil orders, meet legal and regulatory record-keeping obligations (including compliance records for controlled gas supply), and resolve disputes.

Your rights Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Contact

Questions about this policy: sales@elcoxtrading.co.uk / Tel : 01204 974006.